Make sure you have an activation code for your application.Upgrading to the latest version is not available for Windows XP and Windows Vista operating systems. To protect your computer, update the application to the latest version: Try to find relevant information or get help on our Forum. For example, Kaspersky Internet Security.This version of Kaspersky Anti-Virus has become outdated and is no longer supported. If you require customer service, proceed to the paid version of a Kaspersky application. Describe your issue in detail and attach the received file. Make sure that there is no topic on the Forum describing your issue.Copy the file containing the hardware information from the USB drive.To confirm saving the file, select Yes and press Enter.To confirm selecting a directory, select ОК and press Enter. To enter a directory, press the space bar twice. Select a directory in which to write the file containing the hardware information using the up and down arrow keys.Select the USB drive from the list, then select OK and press Enter.Connect a USB drive, select OK and press Enter.Using the Tab key, select Save and press Enter.Select a language for the graphical interface and press Enter on the keyboard.Press Esc on the keyboard when the message “Press Esc to load Kaspersky Rescue Disk” appears.Start the computer with Kaspersky Rescue Disk.To determine the cause of the error, you will need to provide information about your computer's hardware. You can look up your problem on our Forum or create a new topic with a detailed description of the issue. It might be because your computer’s hardware is not supported. When you start your computer with Kaspersky Rescue Disk, graphic mode doesn’t work. For scanning the Windows operating system, you can use Kaspersky Virus Removal Tool 2020 or Kaspersky Virus Removal Tool 2015.
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